Frequently Asked Questions
Your doctor will review all test results that you have done. If your doctor would like to see you to discuss the results, they will send a message to staff to call you to arrange an appointment. Most often, you will not receive a call for normal results, but you are always free to contact the office to book an appointment to review any tests that you have done.
If you have any forms that you need the doctor to fill out, please bring them into the office as soon as you receive them. Form completion can take up to 60 days. Please make sure that all areas that pertain to you (e.g., name, health care number, address, signed consent etc.) are filled out before handing them in. Please note that there may be a charge for completion of the form.
Upon arrival for your appointment, please check in at the front desk with your health card. Please bring your health card to every visit. If your address or phone number has changed, please advise reception staff when checking in.
If you have a life threatening medical emergency please go to your nearest emergency room. You can also call Telehealth at 1-866-553-7205 to speak to a nurse. For continuity of care, we ask that you do not use an After Hours Clinic or a Walk-In Clinic.
Patients sometimes request to speak with their physicians by telephone. Throughout the day, your physician is busy caring for other patients, consulting with other physicians and providers and completing paperwork and does not have much available time during the day. Our team of nurses and support staff are trained to help you by taking messages for the physician and assisting as much as they can while the physician may not be available.
In order to see your physician, you must make an appointment. It is necessary for our staff to ask questions regarding the nature of your visit in order to assess your needs and the urgency of your appointment as well as to book sufficient time for your health concerns. Our team members are trained to follow the policies provided by your physician.
We offer same-day appointments to our patients with urgent needs (ie: fever, cough, sore throat, infection, pain, etc) Mon-Fri from 5:00pm-8:00pm and Saturdays 10:00am-2:00pm. We also reserve a number of appointments during regular office hours (Mon-Fri (9:00am-5:00pm) for urgent needs, although these slots are limited. This means you will not have a need to visit a walk-in clinic and will be able to keep all of your medical records in one location with your Family Physician. Please call the office to reserve your same-day urgent appointment slot. Our receptionists manage a large number of phone calls that come into the office each day. Early morning-9-10:30 and early afternoon-1:30-2:30 are particularly busy times of the day, especially on Mondays or after holidays. If your phone call is not of an urgent nature, please try to call outside of these times.
If you are unable to attend a scheduled appointment, please phone or email the office the day before to cancel. Other patients need your appointment time. Please be considerate.
Please call our office to book an appointment with your doctor for your refills. It may take some time before you can be seen so please be patient and don’t wait until you are completely out of medication!
As a policy, we do not accommodate walk-in patients, and request that you call first to make an appointment. We only service patients registered to our doctors who have a scheduled appointment.